Frequently Asked Questions
Contracts with weekly paycheck: Every following Friday. The work week starts on Sunday and ends on Saturday. Every employee is expected to share their approved time no later than the following close of business Tuesday to ensure a guaranteed paycheck on the upcoming Friday.
Contracts with Biweekly paycheck: Following Friday for the past 2 work weeks. For every 2 work weeks the timesheets shall be shared no later than the close of the following Tuesday.
Contracts with Monthly paycheck: Second Friday following the past work month. For every working month the timesheets shall be shared no later than the close of the following Tuesday.
Every employee is recommended to follow the respective guidelines of the facility to clock in-out hours on the available system – Kronos, UKG etc. Our payroll = department would expect the employees to share the picture of their Kronos in some situations to avoid delays in payroll.
In the absence of any time tracking system, paper timesheets approved and signed by the respective reporting supervisor or manager will be required. Please be advised - unsigned timesheets will not be accepted by our payroll department and can potentially cause delays in payroll.
IT workers are usually required to clock in their hours on the client portal, which are eventually approved by their respective manager. A screenshot of the approved timesheets needs to be shared with the VCS team in a timely manner to get compensated as per schedule.
All pay stubs and W2 forms are available on ADP (our payroll processor) portal. Our accounts team shall grant you access to ADP (our payroll processor), at the time of your first paycheck processed through our company. You shall receive an email from ADP. Please note that W-2 forms will be available after mid-February for the previous year worked. Please follow the instructions as outlined in the email to set up an account.
If you already have an account setup and have been locked out. Please follow the following steps to reset password
1. Click https://my.adp.com
2. Click Forgot Your Password
3. Enter your User ID
4. Follow the instructions to answer a series of security questions
5. Note: If you do not know the answers to the security questions contact your Company Payroll or HR Contact to make the change for you.
6. Create a new Password
7. Note: If you can't recall your ADP password, you can reset it using the "Forgot Password" option.
8. Click Continue
9. Note: If you are unable to access ADP for any reason, please contact the VCS accounts department for your W-2 or pay stubs.Yes, some of the public holidays are eligible for Holiday rate. Please refer to your contracts for the terms and conditions. Also, please check with the accounts team regarding timings eligible for the higher rate; some facilities start holiday pay rate at 7 PM on the day prior to the holiday. Below are some of the listed public holidays but please review it in your contract and it shall be approved by your supervisor.
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New Year’s Day
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Memorial Day
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Independence Day
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Labor Day
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Thanksgiving Day
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Christmas
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Yes, all billable hours beyond 40 in a work week are eligible for OT rate. Please refer to your contract for all details.
We have an extensive timesheet reconciliation process to ensure accurate compensation to our employees for every billable hour. If any billable time is missed during payroll processing, it shall be compensated through the following payroll. Our Accounts team shall also notify you of the detailed breakdown of the discrepancy and any further action if needed.
Please send all your timesheet and payroll related questions to the following email address based on your industry. These contact details in addition to other relevant information are specified in your signed contract. Our specialists shall respond through email or phone no later than 24 hours.
Please share your timesheets with the relevant email address.
Industry Email
IT and Engineering timesheet@vishusa.com
Healthcare(Nursing and Allied) accounts@vishusa.com
Light Industrial and Administrative timecard@vishusa.comPlease send a request at info@vishusa.com and the designated department HR will respond to the requester. Responses will be given on a first-come, first-served basis, except for urgent requests.